+ Need help with your tickets?

For all ticketing questions please email hello@feverup.com

+ Why is Winter Wonderland a drive-thru event this year?

Westchester’s Winter Wonderland has been a beloved Westchester County tradition for almost 10 years. The Westchester Parks Foundation (WPF) enjoyed putting the event on in its original format with the circus, ice skating and rides and watching families experience Kensico Dam Plaza during the holidays. At its core, the event is a fundraiser and proceeds directly benefit the Westchester Parks Foundation to advocate for and invest in the preservation, conservation, use, and enjoyment of the 18,000 acres of parks, trails, and open spaces within the Westchester County Parks system. The shift to a drive-thru format in 2020 was necessary in order to continue the event and provide families with a safe way to celebrate the holidays and have since found this format to be the most sustainable at this time as a small organization. We are grateful for the support we have seen throughout the event’s iterations and look forward to creating lasting holiday memories with you!

+ How Long will the experience take?

It is expected that the Drive-Thru without traffic will take approximately 20-25 minutes. Please allow for longer times on nights when traffic is heavy!

+ What time can I arrive for my reserved time slot?

You may arrive anytime within the 15-minute reservation window. For example, if your time slot is 6:45, you may arrive between 6:45 and 7:00. Please do not arrive earlier as you will be asked to wait.

+ Do I have to purchase tickets in advance?

It is highly recommended that visitors purchase tickets online in advance to ensure the fastest and smoothest experience, however onsite ticket purchases MAY be accommodated depending on availability and subjected to a $20.00 surcharge. On site sales are NOT guaranteed.

+ What is the refund policy?

All tickets purchased are non-refundable.

+ What is the transfer policy?

Tickets are only exchangeable of equal value or more to another date/time slot ONLY if that date/time has availability, up to 48 hours in advance of your reserved time slot, and there will be a ticket transfer fee assessed. Please follow the link at the bottom of your confirmation email to transfer your tickets. Please login to MainGateTickets.com/users/login using your email address and the password you created at checkout. Or, go to MainGateTickets.com/users/forgot-password if you need to reset your password.

+ What is the weather Policy?

Westchester’s Winter Wonderland is held rain or shine. If you elect not to attend on the night you hold tickets for, your tickets are neither refundable nor exchangeable. In poor weather, ticket holders should consult local weather forecasts for their own area and make their own determination about whether to set out for the evening’s event.

An event may be canceled by Westchester’s Winter Wonderland, in its sole judgment, extreme weather or other conditions could jeopardize the safety of visitors and staff. Generally, rain, snow flurries, or showers would not lead us to cancel, but extremely heavy rain, thunder, and lightning, very strong wind; blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. If Westchester’s Winter Wonderland determines that conditions warrant canceling an event, we will post a message on our website, social media accounts, and email all guests by 3:00pm day of scheduled event.

If Westchester’s Winter Wonderland cancels before the event starts there is no need to contact us. We will contact ticket holders via email for the affected day and time and automatically process a refund. Refunds may take 2-4 business days to appear on a credit card account. If you wish to go on another date, you must purchase new tickets at any available times.

+ What size vehicles are allowed?

Vehicles must be less than 10 feet high, 10 feet wide, and 25 feet long. Specialty vehicles such as large passenger vans containing 4 or more rows, mini bus, and limos must e-mail to make a reservation. For specialty vehicle reservations please e-mail info@thewpf.org.

+ Will I be able to get out of my vehicle during the Drive-Thru?

No, patrons will not be able to leave their vehicle after starting on the route.

+ Is photography allowed?

Yes, but only by passengers. Drivers will not be permitted to take pictures.

+ Will food and beverage be available?

Snacks and light beverage will not be sold onsite. There are also a variety of food options in the Valhalla Hamlet and immediate surrounding area.

+ Will Kensico Dam Park be open during the Drive-Thru schedule?

Yes, as in the past, the park will be closed an hour before starting time. All vehicles and park users must leave the park by 4pm. No visitors will be permitted in park once event has started.